limited warranties

STAINMASTER® carpet limited warranties

Because we know life happens – spills, soiling and messy kids – INVISTA offers the following limited warranties on residential installations of STAINMASTER® carpet:

For the life of your carpet, INVISTA warrants that the surface pile of your carpet will resist food and drink stains that occur during normal residential use.

INVISTA warrants that, for a period of 15 years, your carpet will not incur fibre loss from abrasive wear of more than 10% in any area during normal residential use.

For the life of your carpet, INVISTA warrants that it will not experience a noticeable colour change due to deposits of dry-soil as a result of foot traffic from normal, indoor household use.

INVISTA warrants that your carpet will not experience a noticeable colour change from exposure to sunlight or atmospheric contaminants (ozone or oxides of nitrogen) for the period applicable to your brand of carpet, as set out below.

  1. • All brands of STAINMASTER® carpet other than STAINMASTER® SolarMax® carpet – 15 years beginning from date of purchase.
  2. • STAINMASTER® SolarMax® carpet – 25 years beginning from the date at purchase, pro-rated from 15 years.


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Call us Monday - Friday from 8:30 a.m. - 5:30 p.m. Australian Eastern Time

1800 335 624 (Australia) and 0800 468 420 (New Zealand)

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Our limited warranties are subject to important limitations, exclusions (including for commercial, non-owner-occupier or abnormal use) and pre-conditions (including regular professional cleaning obligations) which are explained further in the STAINMASTER® carpet limited warranties booklet that is available for download here. To order hard copies of the booklet call 1800 335 624 (Australia) or 0800 468 420 (New Zealand).

Australia: The benefits of our limited warranties are in addition to other rights and remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand: Our goods also come with guarantees that cannot be excluded under New Zealand consumer law except if you purchased your product in New Zealand for a business, in which case you acknowledge and agree that the Consumer Guarantees Act 1993 shall not apply to the goods supplied to you for those purposes and to the maximum extent permitted by law, our liability to you or anyone claiming through you, will be limited at all times to the purchase price of the goods to which your claim relates.