Carpet Stain Removal Guide

Find a Stain

Oh no! There's been an 'accident' on the carpet. But don't worry, here's some tips on how to tackle some of the more common types of stain or spills on STAINMASTER^® carpet.

Select a stain from the following list to find the appropriate cleaning actions.

Note:
# Pets often have repeat "accidents" because they're drawn by the odour. This can be discouraged by the professional application of a stain-resistant compatible deodoriser.
* These substances can affect or damage the actual colour of the carpet. While you may try to remove the stain as described here, we recommend consulting a professional carpet cleaner.
** Some fungicides, insecticides, and pesticides may harm carpet stain resistance. For information, call 1800 335 624 (Australia) or 0800 468 420 (New Zealand).

STAINMASTER^® carpet is designed for residential use to resist most common household food and beverage stains. Extremely hot liquids, strong chemicals or dyes may cause discolouration, and are not covered under warranty. You should also be aware that unusually stubborn stains may require a spot remover or professional cleaning. There can be some loss of stain resistance in areas of particularly high wear such as stairs and as a result, these areas are not covered under warranty.
For the full terms and conditions applicable to the limited warranties of STAINMASTER^® carpet, please click here.

General Stain Removal

Regardless of the source, any spill should be cleaned up immediately as the longer it sits, the more difficult it may be to remove.