Carpet FAQs

Let us help answer your questions about all things carpet! From installation to stain removal, steam cleaning and deodorisers.

How Is installation handled For STAINMASTER® carpet?

For installation policies and best practices, contact your local STAINMASTER® carpet retailer.

How do I remove a stain from my STAINMASTER® carpet?

Our recommended cleaning procedure is the use of a mild liquid dishwashing detergent with sufficient quantities of water to flush the stain out of the carpet. After each application of the detergent and water, be sure to blot any excess moisture with a clean white cloth. Always blot from the outer edge of the stain, moving toward the middle to prevent spreading. On more difficult stains or larger areas, we recommend a professional cleaning.

Can stains be removed from STAINMASTER® carpet no matter how long they are left on?

You will always want to remove the stain as soon as possible, but with the protection of STAINMASTER® carpet, you can remove most stains even after 24 hours. Of course, it depends on what type of stain it is as to whether it can be removed after a certain amount of time has elapsed. Repeated attempts at stain removal and/or seeking the assistance of a carpet cleaning professional may be necessary in certain circumstances.

Do cleaning solvents harm the stain resistance mechanism?

Certain cleaning solvents may affect colourfastness or harm the stain-resistant chemistry. You should always do a small spot check to assure that the solvent is safe on your carpet.

Can you use other spot cleaning procedures or just water on STAINMASTER® carpet?

STAINMASTER® carpet is engineered so that the stain molecules do not adhere to the fibre. Our recommended cleaning procedure is the use of a mild liquid dishwashing detergent with sufficient quantities of water to flush the stain out of the carpet. A wet vacuum or steam-cleaning machine may be used on heavy or difficult stains. This procedure is for spot cleaning or the removal of stains ONLY. We recommend periodic professional cleaning as part of your regular maintenance plan for your carpet.

Are there deodorisers for use after cleaning stain/odour from carpet?

Yes. Consult a professional cleaner for recommendations on professional deodorising products. Otherwise we recommend a mixture of two tablespoons white distilled vinegar to one-quart water.

Do I have to apply an after-treatment to preserve my STAINMASTER® carpet warranty?


Will I void my warranty by applying an after-treatment?

No, there is no after-treatment on the market that will void the STAINMASTER® carpet warranty.

Can you recommend a professional carpet cleaner? Are there approved cleaners for STAINMASTER® carpet?

In Australia, you can consult the Specialised Cleaning and Restoration Industry Association or Australian Carpet Cleaning Institute

How often do you recommend I have my carpet professionally cleaned?

Frequency of carpet cleaning should be determined based on household conditions. We recommend a professional cleaning periodically. (Professional steam cleaning/hot water extraction at least every 18 months is required to maintain your warranty).

Is do-it-yourself carpet cleaning okay?

Professional cleaning is recommended for any carpet. If you decide to do it yourself, carefully follow these guidelines:

• Follow the manufacturer’s directions carefully. Avoid using too much detergent, as it could cause re-soiling. Rinse thoroughly.

• Use only cleaning solutions that are acceptable for use on stain and soil resistant carpet. Cationic or chemicals with a pH greater than 10 should be avoided as they may void your warranty.

• Remember that professional cleaning is required at least every 18 months to maintain your warranty.