Carpet FAQs
Let us help answer your questions about all things carpet! From installation to stain removal, steam cleaning and deodorisers.
For installation policies and best practices, contact your local STAINMASTER® carpet retailer.
Our recommended cleaning procedure is the use of a mild liquid dishwashing detergent with sufficient quantities of water to flush the stain out of the carpet. After each application of the detergent and water, be sure to blot any excess moisture with a clean white cloth. Always blot from the outer edge of the stain, moving toward the middle to prevent spreading. On more difficult stains or larger areas, we recommend a professional cleaning.
You will always want to remove the stain as soon as possible, but with the protection of STAINMASTER® carpet, you can remove most stains even after 24 hours. Of course, it depends on what type of stain it is as to whether it can be removed after a certain amount of time has elapsed. Repeated attempts at stain removal and/or seeking the assistance of a carpet cleaning professional may be necessary in certain circumstances.
Certain cleaning solvents may affect colourfastness or harm the stain-resistant chemistry. You should always do a small spot check to assure that the solvent is safe on your carpet.
STAINMASTER® carpet is engineered so that the stain molecules do not adhere to the fibre. Our recommended cleaning procedure is the use of a mild liquid dishwashing detergent with sufficient quantities of water to flush the stain out of the carpet. A wet vacuum or steam-cleaning machine may be used on heavy or difficult stains. This procedure is for spot cleaning or the removal of stains ONLY. We recommend periodic professional cleaning as part of your regular maintenance plan for your carpet.
Yes. Consult a professional cleaner for recommendations on professional deodorising products. Otherwise we recommend a mixture of two tablespoons white distilled vinegar to one-quart water.
No.
If you use a fluorine based (water-based) after-treatment product, you will not void your STAINMASTER® carpet warranty. However, some after-treatments are solvent-based or silicone-based, which may invalidate your carpet warranty. If you have questions on the contents of any after-treatment, you should contact the manufacturer prior to using it on your carpet.
In Australia, you can consult the Specialised Cleaning and Restoration Industry Association www.scria.org.au or Australian Carpet Cleaning Institute http://accii.com.au.
Frequency of carpet cleaning should be determined based on household conditions. We recommend a professional cleaning periodically. (Professional steam cleaning/hot water extraction at least every 18 months is required to maintain your warranty).
Professional cleaning is recommended for any carpet. If you decide to do it yourself, carefully follow these guidelines:
• Follow the manufacturer’s directions carefully. Avoid using too much detergent, as it could cause re-soiling. Rinse thoroughly.
• Use only cleaning solutions that are acceptable for use on stain and soil resistant carpet. Cationic or chemicals with a pH greater than 10 should be avoided as they may void your warranty.
• Remember that professional cleaning is required at least every 18 months to maintain your warranty.
